Priority Support - Nights + Holidays 24/7

Priority Support - Nights + Holidays 24/7

Priority Support is dedicated to situations that require attention outside normal working hours, including night time and holidays.

It is designed for PrestaShop stores that need faster assistance during sensitive business periods or when important store functions require prompt technical review.

Typical cases

• Website not working as expected.
• Checkout or payment issues.
• Issues after an update or change.
• Back office or essential feature not available.
• Need for priority diagnosis.

Approach

PrestaBiz performs a priority assessment of the issue and works to identify the cause, reduce disruption and propose the most suitable solution according to the situation.